FAQs

Q:

Are your diamonds conflict free?

A:

Yes. All of our vintage diamonds were mined and cut long before the sale of diamonds was used to fund wars.

Q:

Do Single Stone rings come with a warranty?

A:

Yes, all Single Stone handcrafted pieces come with a 1-year warranty against manufacturing defects. Damage caused to a ring due to customer wear is not covered by our warranty. Loss or damage to the center stone is also not covered under the Single Stone warranty. This is something that would be covered by your jewelry insurance policy. In addition, any work done by another jeweler (e.g. sizing, repair, alteration, etc.) to a Single Stone piece also voids the Single Stone warranty.

Q:

What is the difference between Vintage vs. Modern Cut Diamonds?

A:

Vintage stones were cut with larger facets, smaller tables, larger culets and higher crowns.  These characteristics become most apparent when observing the difference in brilliance between vintage and modern stones.  The facets in a vintage stone appear larger while the facets in a modern stone may appear smaller and busier.  Many describe the appearance of vintage diamonds as having a broader, chunkier look with softer facets while the modern cut appears to have a more of a splintered, crushed ice look. Also, due to their unique faceting pattern, vintage cut diamonds tend to appear whiter than a modern stone of equal color. 

Q:

Do modern diamond grading standards apply to vintage diamonds?

A:

The modern diamond grading system applies to the carat, color and clarity categories of vintage diamonds. However, it does not apply in the cut category. Vintage diamonds were cut by master diamond cutters to maximize the brilliance and beauty of a rough diamond. These cutters were not influenced or limited by the financial results. Today’s diamond cutting industry is highly motivated and guided by the financial result and yield.

Keep in mind there were also no computer generated mapping guidelines for master cutters of the past. Diamonds cut today are mapped out by computers and lasers leaving very little in the hands and vision of the cutter. Unfortunately, the current cut grading system does not take these limitations into consideration. Therefore, the current diamond cutting standards are set and measured based only on the modern technology available to cutters today.

Q:

Do vintage diamonds come in the higher colors?

A:

Vintage diamonds come in all colors, though the majority of them fall into the I through N color categories. It is rare to find vintage stones in colors D through G.

In the late 1800’s diamond mining was in its infant stages so there were far fewer active diamond mines during the late 1800's and early 1900's. Their rarity along with their alluring beauty is one of the reasons high color diamonds are so sought after today. Unfortunately many of the vintage stones with high colors were re-cut into modern cut diamonds for higher profits in the late 1970's and 1980's so, unfortunately, many of these beautiful stones have been lost. Also, many high color vintage stones are held in private collections and rarely make into the secondary market.

Q:

Does "clarity" apply to vintage diamonds?

A:

Clarity is not a major concern when it comes to vintage diamonds. Most of them are in the SI1 to VVS clarities.

Q:

Is it okay to buy a diamond with a lower color grading?

A:

We believe that each person should be able to decide on what they find aesthetically pleasing to their eye and do not feel anyone should be told what is right for them. There is an unfortunate taboo for diamonds below I color in the modern diamond market. This is not true with the vintage diamond market. We have many clients who like the light hue of color that can be seen in diamonds of the L or M color range. That being said, for most of our clients, a vintage stone of K color still appears very white.

Q:

How are vintage diamonds priced?

A:

Vintage stones are priced very similarly to modern stones, although higher color vintage diamonds do command a premium which may be higher than a modern stone of equal color. This is because modern stones in higher colors are readily available. However, to find a high color vintage diamond will be a more difficult task and a long search may yield only a couple of options, at best. Oftentimes, when our clients see vintage stones in person, they realize that a vintage stone of I or J color is surprisingly white in appearance. Due to their individuality (because they were all cut by hand, vintage diamonds are completely unique), two antique stones in the same size and quality can vary significantly in price based on its appearance to the naked eye.

Q:

Can the diamond in a vintage ring be certified?

A:

In order for a diamond to be certified, it needs to be loose and out of a jewelry mounting. Most of our original vintage jewelry comes to us as a finished piece rather than as separate loose stones and mountings so we would need to disturb the originality of the piece to certify the stone. We prefer to maintain the integrity of our rings and rarely disassemble jewelry for certification purposes. However, if a piece needs restoration which requires the center stone to be removed, we may choose to certify the stone and re-set it upon the completion of restoration.

If certification is important to you, we do have a variety of loose certified vintage stones available in many sizes and qualities as well as a large selection of certified, original vintage jewelry.

Q:

Are your diamonds certified?

A:

Yes, most of our diamonds are certified either by EGL USA or GIA laboratories.

Q:

Can a ring be custom made and/or modified from an existing style?

A:

We take pride in our knowledge of vintage jewelry and can reproduce or restore almost any piece. If you would like to make a custom ring, we have an extensive library of inspiration images and offer a wide selection of loose vintage diamonds to choose from. Our pieces are offered in platinum or gold with our gold available in different colors (rose, white and yellow) as well as different karats (14-18-22).

Q:

Are all of your pieces shown on your website?

A:

No, we have many pieces that are not posted on our site. If you have a particular piece you are looking for and are unable to find one to your liking on our site, please contact us by calling 1-855-791-3410 or e-mailing us at info@singlestone.com.

Q:

Does my jewelry purchase come with an appraisal?

A:

Yes, all Single Stone purchases come with an appraisal which can be used to obtain insurance.

Q:

Do you work with out-of-state customers?

A:

Yes! We work with clients located all over the world and have a great policy for those who are not able to make it into our showroom. 

We are happy to correspond with you through email, sending images and descriptions and/or discussing details via telephone or Skype conversations. Once you decide on a piece you love, we would request payment in full.  (We accept payment by credit card, bank wire and check – for our international customers, we only accept bank wire).  As soon as we have received payment, we will ship the piece out to you for your approval. We ship either via FedEx or UPS insured overnight. (Packages will require signature upon delivery, so someone will need to be available at the delivery location to sign for it.)

If, for some reason, the piece you chose does not live up to your expectations, you have 7 days to send it back. Please contact us for a return shipping label (see Returns and Exchanges for additional information). Upon receipt of the item, we will ensure it is in the same condition as it was sent. Approved items are eligible for a full refund (excluding shipping costs and a 4% restocking fee if you paid by credit card). 

We find it takes a bit of the pressure off of the decision making process so you don't feel "stuck" with what you chose if you don't think it is "The Ring.”

However, don’t forget - The Single Stone Collection is also carried in select stores within the U.S. and Australia. Please check the “Retailers” section of our site for a full list of stockists.

Q:

My ring is too big/too small. What should I do?

A:

We would recommend that we size the piece you have purchased through us. Unfortunately, taking it to a jeweler who is not familiar with the construction of vintage or handcrafted pieces is not advisable and would void all warranties on your ring. If you feel your ring needs to be sized, please contact us for shipping instructions or an appointment. We can be reached Monday through Saturday from 10:00 AM to 5:00 PM PST at 1-855-791-3410. We can also be reached via e-mail at info@singlestone.com.

Q:

How long does it take to create a ring?

A:

Our production time can vary depending on our workload. Typically our pieces take between 6-8 weeks to create. Pieces that require stones of a special cut can take up to 12 weeks.

Q:

Can you re-create this ring within my budget?

A:

Yes! Once we know where you want to be budget-wise, we can work together to create a piece that fits your taste and budget. Your budget, choice of ring design and center stone will dictate what is possible.

Q:

I already have my own center stone. Can I purchase just the setting from you?

A:

Yes, we work with many clients who have their own stones whether they be family heirlooms or otherwise. We can definitely create a one-of-a-kind ring for you with your stone!

Q:

Do you offer payment plans?

A:

Yes, we do have a great layaway program, which gives you added flexibility in buying your dream ring. We require a 30% deposit to start the process and a minimum monthly payment of 10% of the purchase price until the ring is paid off. Your piece will need to be paid in full before it is picked up or shipped.  The initial deposit and subsequent payments are transferable to another piece if you happen to change your mind at some point, however, they are not refundable.

Q:

Can I pick up my order from one of your stores?

A:

Yes, orders can be picked up at either one of our Single Stone showrooms (Downtown or San Marino).  Please call as at 1-855-791-3410 to schedule your pick up day and time.  You can also email us at info@singlestone.com.