Jewelry Care & Warranty
Protect your Jewels
We want to help you keep your jewelry a treasured family heirloom for years to come. Here are a few suggestions to care for your Single Stone jewels.
All Single Stone jewelry comes in a pouch and box. The jewelry pouch is a great place to store your jewelry while performing manual tasks such as gardening, exercising, playing sports, or any activity that puts stress on your hands. We also advise removing fine jewelry before applying lotion or cosmetic products, sleeping, or showering.
We recommend having your Single Stone jewelry inspected annually. Our stores offer complimentary inspection to detect any damage or vulnerabilities. If you feel that your jewelry piece has been compromised or shows any sign of damage, we advise that you stop wearing it and have it inspected as soon as possible.
We encourage you to insure your jewels and can provide you with a referral, along with the necessary paperwork.
We recommend cleaning your jewelry once a month, or more if necessary. All you need is a cup of warm water, a few drops of mild dish soap, and a soft-bristled toothbrush.
Step 1: Drop your jewelry in warm, soapy water and let it soak about five minutes to loosen any dirt or buildup.
Step 2: Gently scrub your jewelry using a light rotating motion, concentrating behind any stones or between metal work. Do not brush the top of your stones; focus on the underside where lotion and dirt tend to accumulate.
Step 3: Pat your jewelry dry with a paper towel or soft jewelry cloth.
This method of cleaning works on most fine jewelry and gemstones. Please note that for oxidized jewelry, excessive scrubbing will remove the oxidized finish. When cleaning oxidized jewelry, clean very gently and consider cleaning your pieces less frequently.
If you are unsure about how to care for a specific gemstone, please contact us for more information.
Single Stone jewelry comes with a one-year warranty against manufacturing defects. The Single Stone warranty does not cover loss or damage of stones in any jewelry piece or damage to jewelry caused by customer wear and tear. In addition, any work done by an outside jeweler (e.g. sizing, repair, alteration, polish, etc.) to a Single Stone jewelry piece will void the Single Stone warranty.
If you have questions regarding the care of your Single Stone purchase, please do not hesitate to contact us.